Ground Operations Dispatcher

3. September 2022


800 million people! That’s the number of people we reach globally.

Novartis is reimagining medicine to improve and extend people’s lives, and we are finding innovative ways to expand access to our latest treatments.

The Ground Operations Dispatcher is responsible for checking operational feasibility of flight requests and processing them in a timely manner, resulting in safe, economic and efficient flights in accordance with customer needs.

Your responsibilities include, but not limited to:

  • Ensure timely and good communication with all customers and representatives, striving for continuous improvements on service levels and operational excellence.
  • Determine the most suitable trip planning with regard to national and international regulations (e.g. overflight permits), meteorological conditions, airport constraints and passenger comfort.
  • Prepare operational flight plans (OFP’s) and file ATS flight plans for short and long-haul sectors while considering all relevant factors that may affect the operations (airplane performance, weather, Flight Time Limitations, Notices to Airmen (NOTAMs), overflight and landing permissions etc.).
  • Provide crew with a thorough and professional crew briefing, covering all significant information that may impact the operation of his flight.
  • Liaise and coordinate proactively with other internal and external departments to ensure that required services are provided in an efficient and timely manner e.g. security, maintenance team, ground handling, customs, etc.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

  • Relevant degree or high school diploma ideally with major in Air Transportation, or FAA (Federal Aviation Authority) or GCA (UAE General Civil Aviation) flight dispatcher licence
  • Proficiency in English required with additional languages ideally
  • Minimum 5+ years of experience in an airline or NCC operator is preferred
  • Good problem solving and decision-making skills and a proactive approach.
  • Good interpersonal and communication skills, resilient, team oriented and a positive attitude.
  • Experienced user of MS office and experience in dispatch software (Jeppesen, APG) Experience

766 million. That’s how many lives our products touched in 2021 and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis

Imagine what you could do at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

We are Novartis. Join us and help us reimagine medicine.



Business Unit




Work Location


Company/Legal Entity

Japat AG c/o NV Interna. AG

Functional Area

Facilities & Administration

Job Type

Full Time

Employment Type


Shift Work


Early Talent


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