Junior Business Analyst- Zürich.

25. Januar 2023


Junior Business Analyst- Zürich

Are you a Business Analyst looking for a new contract?

As a Business Analyst you will support a wide array of projects for the Digital portfolio of Austria and Switzerland. The successful candidate will demonstrate an ability to think strategically and thrive in dynamic situations, for projects varying in scope from in market level tasks to enterprise-level deployments of commercial information systems. The successful candidate will be flexible to the changing needs of the organization; however, areas of focus will include managing change and planning and executing technology initiatives and small projects within the market cluster. The Business Analyst is vital to ensure local market satisfaction for Digital & Technology services and solutions and will manage operational activities and escalations.

Tasks and Responsibilities:

  • Manage and lead small to mid-size projects independently in an agile manner

  • Collaborate with the Digital Client Partner and to ensure timely and effective delivery of larger projects

  • Own accountability for change management (CM), cascading communications and support services escalations for assigned projects

  • Partner with Digital & Technology Line and market contacts to operationalize CM plans and deliver solutions effectively and efficiently

  • Develop market-specific plans based on feasibility and opportunity

  • Create training documentation and/or test scripts as needed to support the market

  • Adapt global materials to meet local needs

  • Track implementation/adoption/customer satisfaction metrics at market levels

  • Operational support for non-infrastructure services related to assigned projects (i.e.,

  • SharePoint team sites, Plan of Actions)

  • Collaborate with other Digital & Technology teams to resolve cross-functional service and support issues and escalate when needed

  • Ensures systems and operations act in accordance with global and local policies and

  • compliance rules

  • Understands client’s operational needs and how to make them reality through Digital &

  • Technology offerings and service providers

  • Analyze business requests to determine how best to create successful resolution and direct to appropriate solution center

Your profile:

  • Excellent communication skills

  • Self-Starter and independent working style

  • Structured and organized project management

  • Collaborative mindset, precise and a teamplayer


  • BA/BS in technical, business, or scientific discipline preferred

  • Experience in large Digital organizations

  • Proven project management experience, qualifications of benefit

  • Fluent English; German of benefit

Are you interested?

Do not hesitate to apply!

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