Stellenbeschreibung
Description
As Marketing & Sales (M&S) Processes and Change Manager you will lead a global process team across the end-to-end M&S process landscape. You will develop and deliver the overall M&S Process Roadmap that leads the change to a more customer-focused & efficient operations, in alignment with Hitachi Energy vision and strategy. You will drive positive change, process discipline culture and digital adoption across the organization to maximize value realization. Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. For this role we follow a hybrid or remote work structure where you can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.
Your responsibilities
Organize, staff, and develop the global process team to ensure efficiency and effectiveness
Ensure clear process ownership and governance across the M&S landscape
Develop and maintains key process competences & knowledge via process owners and subject matter experts (SME)
Engage with M&S teams and stakeholders to understand their needs and challenges
Develop and deliver the M&S Process Roadmap aligned with global priorities
Drive business process optimization and innovation using best practices and feedback and create and maintains comprehensive process documentation
Design and implement standards, drive digital adoption, and monitor process performance
Ensure full compliance with relevant policies and regulations
Act as the business reference for the development and deployment of M&S supporting applications
Develop and implement change management and process adoption plans to maximize value realization
Responsible for the design, implementation, communication & training concept, and related content
Facilitate knowledge sharing and best practices within the M&S community
Live Hitachi Energy’s core values of safety and integrity, ensuring HSE and business compliance standards are met
Your background
University degree in engineering, business administration, or related field
10+ years in Sales, Marketing, or Commercial Excellence; experience in process improvement or management preferred
Strong business acumen and strategic mindset; familiarity with CX and customer journey mapping
Proficient in M&S processes and tools e.g. Sales (Salesforce), Sales Planning, Marketing Automation (Eloqua), Analytics (EDP), Contract Lifecycle Management (CLM), Sales Enablement, Product Configuration
Knowledge of AI and ML technologies for M&S
Skilled in process modeling, mapping, and requirements gathering; familiar with Lean, Six Sigma
Proven track record in process improvement in multinational settings; effective change management
Leadership and team development skills
Excellent communication and motivational abilities; proficient in English
Detail-oriented with strong decision-making skills
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